Start With Comprehensive Data Analysis and Targeted Strategic Insights
Book Release
Get a copy of my new book
In today’s fast-paced and highly competitive business landscape, gaining meaningful insights from data is more critical than ever. Business insight, discerning the true meaning and significance behind data, is the compass that should guide decision-makers through the complexities of running a company.
At its core, business insight is about more than the raw data, more than the superficial observations. It delves deep into the underlying patterns, trends, and relationships hidden within the vast troves of information available to organizations. In some ways, it is this hidden secret that can unlock so much of what we need to be successful, both as individuals and as business leaders.
I hope that, like me, the idea of data excites you. I’ve spent most of my career observing, identifying, calculating, and illuminating patterns in data. And every time I do, I get excited. What I find most fascinating is uncovering the “why” behind the numbers, understanding the root causes of successes and failures, and foreseeing opportunities and threats before they fully materialize.
Learning and Mesasurement
Listen to discussion on psychological safety with Ken Coyne
About Me
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Leading the Quality Analytics team, I drive data digestion through rigorus analytics coupled with qualitative research to move our work forward.
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• Voice of Employee & Voice of Customer Programs (VoE/VoC)
• Data Collection, Validation, Analytics, & Interpretation
• Automation of HX, EX & CX Platforms, Data Privacy & Security
• Behavioral Research, Employee Engagement & Team Dynamics
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M.A. in Applied Sociology with a concentration in Survey Research and Design and a B.A. in Actuarial Science/Mathematics.
Insights Leader
Hi, I'm Chantel Wilson Chase! In my blog I write and talk about leadership, human centricity, employee engagement, and voice of the customer. I aim to share insights, best practices, and practical tips for leaders and professionals who are passionate about creating positive change in their workplace and driving business results through a people first approach.
What They’re Saying
“ Chantel is a dynamic speaker whose passion for bringing data analytics to life is evident. When attending a Boston conference in 2022, Chantel spoke on CX data; and her ability to convey complex topics simply was of great value. She made data relatable and understandable. Love her innovative thinking! ”
Shawn Nason, CEO of OFFOR Health and Founder and Chief Experience Officer of MOFI (Boutique design firm)
“ I had the honor of featuring Chantel as one of our speakers at the 2022 NGCX conference. She gave an insightful talk on using the art world to inform data science. Not only is she an engaging and gifted speaker, but she was also a pleasure to work with behind the scenes. We are excited to work with her again at our upcoming conference! ”
Charleen Ring, Director of CX Events, WBR
“ I have had the joy to hear Chantel speak on customer experience data where she brings to life a real passion for the discipline - and the data. Her unique way of viewing the work allows for more creative solutions. Her innovative thinking and ability to engage the audience prompted us to invite her to be a guest speaker at our company ”
Beth Ard, VP Customer Experience Lumen
Understanding Data Listening
When it comes to our data, a new approach called "Data Listening" is gaining popularity. It requires us to look at our CX/EX, member, and patient data in a more creative way.
I recommend watching this video where the three types of information crucial for assessing experience are discussed.
My goal is for my colleagues to not only adopt the idea of data listening but also to explore innovative and dynamic approaches to analyzing data by the end of the discussion.
Speaking Inquiries
Speaking Inquiries
Are you currently seeking a dynamic data science speaker for your upcoming conference?
I'd be honored to be considered. I’ve extensive knowledge on a variety of topics related to data science and I am deeply committed to sharing my insights with others.
My Current Role
Alexion Pharmaceuticals, Inc
Director, Quality Analytics and Reporting
Full-time - Jun 2021 - Present
Lead the Quality Data Analytics team of 10+ in Alexion/AstraZeneca's Rare Disease Business Unit. This includes automation, deep dive analytics and experience data to drive meaningful change. Through complex analysis and automation, we make data usage simpler and more meaningful for our stakeholders.
Recipient of Alexion Shining Star Award in 2022.
Alexion Pharmaceuticals, Inc
Employee Insights & Survey Program Lead
Full-time - Mar 2020 - Jun 2021 · 1 yr 4 mos
Boston, Massachusetts, United States
Guide international HR strategy, digital transformation, and workforce experiences for 4,000+ employees in 50 countries around the world. Develop and lead enterprise-wide survey program and deploy surveys across the organization. Establish always-on channels and active listening posts. Drive the employee insight and listening program. Prepare presentations using data visualization and statistical analysis to convey comprehensive insights to executive leadership teams. Continuous pulse on metrics such as eNPS.
Oversee/manage survey function within the company. Establish governance and SOPs for newly created department, including self-service guidelines.
Recipient of Alexion Guiding Star Award in 2021 (highest Alexion award).
Recipient of Alexion Living the Value Award in 2020 (second highest Alexion award).
My Previous Experiences
The BTI Consulting Group
Director, Client Insights
2018 - Mar 2020 · 2 yrs 3 mos
Staples
Customer Experience Lead
2016 - 2018 · 2 yrs · Framingham, Ma.
Harvard Pilgrim Health Care
Senior Healthcare Analyst
2005 - 2010 · 5 yrs · Wellesley, Ma.
Brigham and Women's Hospital
Project Manager/Healthcare Analyst
2001 - 2005 · 4 yrs · Boston, Ma.
Spiritual Eats
Holistic Nutrition Health Coach
2010 - 2016 · 6 yrs · Hudson, Ma.
Tufts Health Plan
Senior Health Care Analyst
1998 - 2001 · 3 yrs · Waltham, Ma.
U.S. Census Bureau
Supervisory Survey Statistician
1997 - 1998 · 1 yr · Greater Boston Area.